How Cynterio Techspace LLC collects, uses, and protects your information
Last updated: April 12, 2026
This Privacy Policy explains how Cynterio Techspace LLC ("Cynterio Techspace," "we," "us," or "our") collects, uses, shares, and protects information when you use our mobile game Fractured (the "Game").
This Policy supports our disclosures for Google Play and the Apple App Store and covers the third-party services we use, including Firebase, Google AdMob, Sign in with Google, and Sign in with Apple.
By downloading, accessing, or using the Game, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not install or use the Game.
Fractured is published and operated by Cynterio Techspace LLC, located in South Carolina, United States.
For privacy questions or to exercise your rights, you can contact us at:
Email: cynterio.techspace@gmail.com
Website: cynterio.tech
Fractured is a sci-fi themed jigsaw puzzle game designed for a general audience.
We recommend the Game for users aged 13 and older because of its complexity, not because it contains adult or restricted content.
If you are below the minimum age required by law in your country to manage your own data (for example, 13 in the United States or 16 in some European countries), you should use the Game only with permission from a parent or legal guardian.
We collect information you provide directly, information collected automatically through the Game and integrated software development kits (SDKs), and information related to authentication, advertising, and purchases.
When you sign in or contact us, we may collect:
Please avoid sending sensitive information (such as government identification numbers or full payment details) in support messages.
Fractured uses Firebase Authentication and supports Sign in with Google and Sign in with Apple.
When you sign in, we and/or our authentication providers may process:
Firebase Authentication may retain certain authentication data for as long as your account exists and then delete it from live and backup systems within a limited time after account deletion. Logged IP addresses used for authentication security are generally retained for a short period.
When you use the Game, we and our service providers (including Firebase and Google AdMob) may automatically collect:
Fractured offers in-app purchases (real-money digital items and features) through Google Play Billing and Apple In-App Purchase.
We do not receive or store your full credit card number or full payment account details; these are processed by Google, Apple, or other payment providers.
We may receive and process:
We use the information we collect for the following purposes:
In regions where data protection law requires a legal basis (for example, the European Economic Area or the United Kingdom), we generally rely on:
We rely on the following major third-party services in Fractured:
These services may process data as our processors and/or as independent controllers under their own privacy policies and terms.
We do not sell your personal information in the traditional sense of selling customer lists for money.
We may share information:
Fractured displays ads using Google AdMob.
AdMob may collect and use information such as mobile advertising identifiers, app activity, IP address, and approximate location to deliver and improve ads and to measure ad performance.
We configure AdMob in line with our audience and privacy commitments, including:
Some privacy laws treat personalized or interest-based advertising as a form of "sale," "sharing," or "targeted advertising."
Where such laws apply:
We do not exchange your personal information for money.
Because AdMob and analytics services may use identifiers and app activity for personalized ads and measurement, some laws could treat this as "selling," "sharing," or "targeted advertising."
Where such laws apply, you may have the right to:
You can exercise these rights, where applicable, by contacting us at pro@cynterio.tech and by using your device and platform settings to limit ad tracking and personalization.
We store gameplay progress, achievements, and in-game purchases in connection with your account so that you can resume where you left off and restore purchases.
Virtual items and unlocks are typically linked to your account or platform profile and may not be transferable between platforms or between different accounts.
All real-money purchases are processed by Google Play or Apple. Their terms of service, refund policies, parental controls, and purchase protection tools apply to your transactions.
We and our partners use software development kits, device identifiers, and similar technologies to operate core features, analytics, crash reporting, authentication, and ads.
On mobile platforms, these technologies are managed primarily via app and system settings (such as ad tracking preferences and privacy controls), not browser cookie settings.
Fractured is not targeted exclusively at children, but it may be used by teenagers and younger users.
We aim not to collect more data from children than is reasonably necessary to provide the Game and we use mainstream services such as Firebase and AdMob configured to respect child-privacy and content guidelines where applicable.
If we learn that we have collected personal information from a child in a manner that requires parental consent and such consent has not been obtained, we will take reasonable steps to delete that information or seek the necessary consent.
Parents or guardians who have questions or believe we collected information inappropriately can contact us at pro@cynterio.tech.
We keep personal information only as long as reasonably necessary to provide the Game, fulfill purchases, comply with legal obligations, resolve disputes, protect our rights, and support security and anti-fraud measures.
In general:
We are based in the United States, and our providers, including Google and Apple, may process data in the United States and other countries.
These regions may have data protection laws that differ from those in your country.
Where required, we and our partners rely on appropriate safeguards for cross-border transfers, such as contractual protections and technical and organizational security measures.
We use reasonable technical and organizational measures to help protect information processed in connection with the Game from unauthorized access, loss, misuse, or alteration.
Our service providers, such as Firebase, also apply security controls designed to limit access to personal data and to log access where appropriate.
However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your device and login credentials.
Depending on your jurisdiction, you may have rights to:
To exercise these rights, contact us at pro@cynterio.tech with enough information to identify your account or device.
We may ask for additional information to verify your identity before responding.
You may also use device and platform settings to adjust ad tracking, permissions, and privacy controls on your device.
Google Play requires developers to provide complete and accurate information in the Data safety section about data collection, sharing, security, and deletion.
Apple requires developers to complete App Privacy labels and provide a publicly accessible privacy policy that reflects how the app and included third-party SDKs handle data.
Your actual app behavior, your store disclosures, and this Privacy Policy must remain consistent with each other. If you change SDKs or data practices, you must update all three.
We may update this Privacy Policy from time to time to reflect changes in the Game, legal obligations, platform rules, or our data practices.
When we do, we will update the "Last updated" date above and, where required, provide additional notice in the Game or in the app stores.
Your continued use of the Game after the effective date of an updated Privacy Policy means that you accept the revised Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you can contact:
Cynterio Techspace LLC
South Carolina, United States
Email: pro@cynterio.tech
Website: cynterio.tech